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Frequently Asked Questions

I would like to sign up with Nanny Care. How do I get started?
Simply complete the Family Application and Agreement and fax it into our office at 888-638-0860. We will call you as soon as we receive it.

What are your fees?
We charge a $250 upfront fee with your application and is non-refundable if you choose to cancel your nanny search. Upon hire, our placement fee is 12% of one year's gross salary. For employment shorter than 90 days, the fee is 25% of the total gross salary paid to employee during employment.

What is included in your fee?
Every nanny that is registered with Nanny Care has had an in-person interview with our nanny councilor. The candidate fills out a lengthy 15-page employment application & questionnaire. The application allows us to get to know them and their employment history. After they have completed the application, a Nanny Care councilor will go over their work history as well as interview them personally. All candidates must have a minimum of 5 years experience and excellent references. In addition to screening the candidate, we offer a 1-year replacement period, registration with Trustline (if the nanny isn’t registered already), updated CPR & First Aid for the nanny (if needed), drug screening, and a standard background check that includes a residence history check, up to 2 county criminal checks, a sex offender check and a DMV report.

What happens after I send in my application?
After you sign up with us, we will call you to go over your application. We will then send over profiles of candidates who are looking for a position similar to the one you are offering. We prefer that you call the candidates directly for a phone interview and then from there you can set up an in person interview. If you like, we can help you set up the in-person interviews. After you meet the candidates, you will need to call us and let us know which one(s) you liked and who you would like to hire. Before you officially hire the candidate, we recommend that you try out the person for at least 1 week. After you have completed the trial and you notify us that you are hiring the candidate, we will run a standard background check on them and have them register for Trustline (if needed), renew CPR & First Aid (if needed) and have a drug test completed. This is usually completed within 1 week.

What is the average age of your candidates?
We have domestic employees of all ages. Most of our candidates are in their mid-twenties, thirties and forties. We have some wonderful candidates that are married and have raised their own children, as well as some who are grandparents with extensive childcare experience.

Who are your candidates?
We represent only the most professional and experienced domestic employees in the nanny industry. We only accept approximately 25% of the candidates that come to us. All candidates registered with Nanny Care, must have a minimum of 5 years job related experience. All candidates registered with Nanny Care are U.S. citizens or are legal to work in the United States. All of our candidates speak English fluently as a native or second language. Most of our applicants have a university degree, teaching credential or are high school graduates at the very least. On occasion, we do work with other reputable nanny companies in order to get you the best nanny candidates possible.

How many hours per day is a household employee expected to work?
On average a household employee will work eight to ten hours per day, however this is negotiable. We highly recommend that each family do an employee work agreement with the candidate so that there is no miscommunication on what the exact hours and duties will be.

What makes your service different from the others?
There are several reasons to consider doing business with us.

  1. We can meet with you in person to discuss your unique needs.
  2. We do this full time, M-F from 8am-6pm and you can always reach us. We are not an agency that does this “on the side’. This is our primary occupation.
  3. We concentrate on you exclusively and treat all of our clients with the highest levels of confidentiality and respect. We offer you the most personal service available, always paying attention to detail and your specific family’s values. We really do care and go the extra mile.
  4. We only select the best candidates for you to interview. We only work with top-notch candidates.
  5. We are professional service with a professional staff that has over 10 years experience.
  6. We offer a full 1-year replacement policy.
  7. We have worked with high profile families and understand their needs.
  8. We are here to help you before, during and after your nanny is hired.
  9. We have no problem giving you our personal cell numbers so that you can reach us at any time.
  10. We cross our T’s and make sure the nanny has a standard background check in addition to Trustline. We also send our candidates to CPR and First Aid classes (if needed), and our candidates are always drug screened.

How long will it take me to find a nanny though your service?
It usually takes 1-6 weeks, depending on your schedule. It's best to start the process 2-4 weeks before you actually need somebody to begin working with you. After reviewing your needs, we will start sending candidates your way. We strongly encourage you to meet them right away, since they will be interviewing with other families too. It is important to let the candidate know if you are interested in them, and to let us know which candidate you like. Otherwise our candidate might be hired out by someone else in the meantime.

What is your interview and reference checking process?
The checking process begins with an extensive face-to-face interview at our San Diego office. Shortly after, all references are contacted and verified. Once you decide you would like to hire one of our candidates , we will start the standard background check. This should only take 3-5 days to get back. Please click here to learn more about our extensive candidate screening process.

Is a household worker an employee? What taxes do I need to pay?
For further information please contact GTM Household at 888-432-7972 or visit www.GTM.com. Please tell them Nanny Care sent you.